Policies

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HIPAA Compliance Document

We are committed to treating and using protected health information about you responsibly. This Notice of Health Information Practices describes the personal information we collect, and how and when we use or disclose that information. It also describes your rights as they relate to your protected health information.

This Notice is effective January 3rd, 2024 and applies to all protected health information as defined by federal regulation.

Uses and Disclosures: We use your health information to document and plan treatment, progress, planning, etc. We use your health information for payment. For instance, we may need to send health information including procedures done and diagnoses to your insurance company. We use your health information for regular health operations. For example, our compliance officer regularly chooses medical records for audits. This practice ensures that we are constantly working towards improved quality and effectiveness. There are services provided in our organization through contacts with business associates. Examples include outside labs, x-ray, and transcription services. We may use or disclose information to notify or assist in notifying a family member, personal representative, or other person responsible for your care, your location, and general condition. The following are examples of other purposes for which your provider of services is permitted or required to disclose confidential information without the individual’s written authorization: Uses and disclosures for public health activities; Reporting victims of abuse, neglect, or domestic violence; Disclosures for judicial and administrative proceedings; Disclosures for law enforcement purposes; Uses and disclosures for cadaveric organ, eye or tissue donation purposes; Disclosures to avert a serious threat to health or safety; and Uses and disclosures for specialized government functions.

Separate Statements for Certain Uses or Disclosures

The provider of services may contact patients with appointment reminders, requests for the patient to contact the office staff for appointments, notices, and letters concerning medical findings. The provider of services may also contact the patient about treatment alternatives or other health related benefits and services that may be of interest to the individual.

Individual Rights

Although your health record is the physical property of the provider of services, the information belongs to you. You have the right to: Request restrictions on certain uses and disclosures of your information; Revoke your authorization to use or disclose health information except to the extent that action has already been taken. Receive confidential communications; Obtain a copy or inspect your health information; Amend protected health information; Receive an accounting of disclosures of protected health information. The provider of services has 30 days with which to comply with a patient request to review or copy their health information. The provider of services is allowed an additional 30 days if the record is off site. The provider of services may charge a fee for copying the health record. The physicians have the right to review the record and remove any information that they deem to be harmful to either the patient or to another individual; The patient will be supervised by the provider of services or ancillary staff during any review of the record. Supervision is allowed and required to prevent the removal or altering of the medical record. The provider of services will charge staff time for this service.

HIPAA Privacy Notice

The provider of services is required by law to maintain the privacy of confidential information and provide individuals with notice of its legal duties and privacy practices with respect to such information; The provider of services is required to abide by the terms of this Notice; and The provider of services reserves the right to change the terms of its Notice and to make the new Notice provisions effective for all confidential information that it maintains. Revisions to this Notice will be posted in the patient waiting area.

Complaints

Individuals may complain to the Office Manager in writing to DuuuvalDrips.com. You may also contact the Secretary of the U.S. Department of Health and Human Services at 200 Independence Ave., S.W., Rm. 509F, HHH Building, Washington D.C. 20201. Further Information-Please contact the provider of services administrator at their listed number for further information.

Patient Bill of Rights

Per Florida Statute 381.026, Florida law requires that your health care
provider or health care facility recognize your rights while you are
receiving medical care and that you respect the health care provider's
or health care facility's right to expect certain behavior on the part of
patients. You may request a copy of the full text of this law from your
health care provider or health care facility. A summary of your rights
and responsibilities follows:

Patient Rights:

A patient has the right to be treated with courtesy and respect, with appreciation
of his or her individual dignity, and with protection of his or her need for privacy.
A patient has the right to receive a prompt and reasonable response to questions
and requests.
A patient has the right to know who is providing medical services and who is
responsible for his or her care.
A patient has the right to know what patient support services are available,
including if an interpreter is available if he or she does not speak English.
A patient has the right to know what rules and regulations apply to his or her
conduct.
A patient has the right to be given by the health care provider information
concerning diagnosis, planned course of treatment, alternatives, risks, and
prognosis.
A patient has the right to refuse any treatment, except as otherwise provided by
law.
A patient has the right to be given, upon request, full information and necessary
counseling on the availability of known financial resources for his or her care.
A patient who is eligible for Medicare has the right to know, upon request and in
advance of treatment, whether the health care provider or health care facility
accepts the Medicare assignment rate.
A patient has the right to receive, upon request, prior to treatment, a reasonable
estimate of charges for medical care.
A patient has the right to receive a copy of a reasonably clear and
understandable, itemized bill and, upon request, to have the charges explained.
A patient has the right to impartial access to medical treatment or
accommodations, regardless of race, national origin, religion, handicap, or
source of payment.
A patient has the right to treatment for any emergency medical condition that will
deteriorate from failure to provide treatment.
A patient has the right to know if medical treatment is for purposes of
experimental research and to give his or her consent or refusal to participate in
such experimental research.
A patient has the right to express grievances regarding any violation of his or her
rights, as stated in Florida law, through the grievance procedure of the health
care provider or health care facility which served him or her and to the
appropriate state licensing agency.
Patient Responsibilities:
A patient is responsible for providing to the health care provider, to the best of his
or her knowledge, accurate and complete information about present complaints,
past illnesses, hospitalizations, medications, and other matters relating to his or
her health.
A patient is responsible for reporting unexpected changes in his or her condition
to the health care provider.
A patient is responsible for reporting to the health care provider whether he or
she understands a planned course of action and what is expected of him or her.
A patient is responsible for following the treatment plan recommended by the
health care provider.
A patient is responsible for keeping appointments and, when he or she is unable
to do so for any reason, for notifying the health care provider or health care
facility.
A patient is responsible for his or her actions if he or she refuses treatment or
does not follow the health care provider's instructions.
A patient is responsible for assuring that the financial obligations of his or her
health care are fulfilled as promptly as possible.
A patient is responsible for following health care facility rules and regulations
affecting patient care and conduct.

This notice will tell you about the ways in which we may use and disclose medical information about you. It also describes the obligations we have regarding the use and disclosure of medical information, your rights, and how you can get access to this information. Please review it carefully.

Understanding Your Health Record/Information
This notice describes the practices of Duuuval Drips and its staff (collectively, "Practice"), and that of any physician or provider with staff privileges with respect to your protected health information created while you are a patient at Practice. Practice, physicians with staff privileges, and personnel authorized to have access to your medical chart are subject to this notice. In addition, Practice and physicians with staff privileges may share medical information with each other for the purpose of treatment, payment, or health care operations described in this notice.

We create a record of the care and services you receive at Practice. We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. This notice applies to all the records of your care at Practice.

Your Health Information Rights
Although your health record is the physical property of Practice, the information belongs to you. You have the right to:

Request a restriction on certain uses and disclosures of your information for treatment, payment, and health care operations, and to disclosures permitted to persons, including family members involved with your care and as provided by law. However, Practice is not required by law to agree to a requested restriction, unless the request relates to a restriction on disclosures to your health insurer regarding health care items or services for which you have paid out of pocket and in full;
Obtain a paper copy of this notice of information practices;
Inspect and request a copy of your health record as provided by law;
Request that we amend your health record as provided by law. We will notify you if we are unable to grant your request to amend your health record;
Obtain an accounting of disclosures of your health information as provided by law; and
Request communication of your health information by alternative means or at alternative locations. We will accommodate reasonable requests.

You may exercise your rights set forth in this notice by providing a written request to Duuuval Drips: (BUSINESS ADDRESS).

Our Responsibilities
In addition to the responsibilities set forth above, Practice is also required to:

Maintain the privacy of your health information;
Subject to certain exceptions under the law, provide notice of any unauthorized acquisition, access, use or disclosure of your protected health information, to the extent it was not otherwise secured;
Provide you with a notice as to our legal duties and privacy practices with respect to information we maintain about you;
Abide by the terms of this notice; and
Notify you if we are unable to agree to a requested restriction on certain uses and disclosures.

We reserve the right to change our practices and to make new provisions effective for all protected health information we maintain, including information created or received before the change is implemented. Should our information practices change, we are not required to notify you, but we will have the revised notice available upon your request at Practice.

Uses and Disclosures of Medical Information That Do Not Require Your Authorization
The following categories describe different ways that Practice may use and disclose medical information without your authorization. We will explain what we mean for each category of uses or disclosures, but not every use or disclosure in a category will be listed. However, all the ways we are permitted to use and disclose information without your authorization should fall within one of the categories.

We will use your health information for treatment.

For example: We may disclose medical information about you to doctors, nurses, technicians, medical students, or other personnel who are involved in taking care of you. We may share medical information about you in order to coordinate different treatments, such as prescriptions, lab work, or x-rays. We also may provide your physician or a subsequent health care provider with copies of various reports to assist in treating you once you are discharged from care at Practice.

We will use your health information for payment.

For example: A bill may be sent to you or a third-party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures, and supplies used.

We will use your health information for regular health care operations.

For example: We may use the information in your health record to assess the care and outcome in your case and others like it. This information will then be used to continually improve the quality and effectiveness of the health care and services we provide.

We will use and disclose your health information as otherwise allowed by law. 

Examples of those uses and disclosures follow:
Business associates: There are some services provided in our organization through agreements with business associates. Examples include answering services and copy services. To protect your health information, however, we require business associates to appropriately safeguard your information.
Notification: Unless you object, we may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care about your location and general condition.
Individuals involved in your care: Unless you object, we may disclose to a family member, another relative, close friend, or another person you identify the health information that is directly relevant to that person's involvement in your health care or payment for the health care you receive. If you are not able to agree or object to such disclosure, we may disclose the information as necessary, if, in our professional judgment, we determine it is in your best interest.
Disaster relief: We may use or disclose your health information to public or private disaster relief organizations to coordinate your care or to notify your family or friends of your location or condition in a disaster. We will provide you with an opportunity to agree or object to these disclosures when practical.
Research: We may disclose information to researchers when their research has been approved by an institutional review board that has established protocols to protect the privacy of your health.
Communications regarding treatment alternatives and appointment reminders: We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.
Food and Drug Administration (FDA): We may disclose to the FDA health information relative to adverse events with respect to food, medications, devices, supplements, products and product defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.
Worker's compensation: We may disclose health information to the extent authorized by and to the extent necessary to comply with laws relating to worker's compensation or other similar programs established by law.
Public health: As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.
Abuse, neglect, or domestic violence: As required by law, we may disclose health information to a governmental representative authorized by law to receive reports of abuse, neglect, or domestic violence.
Judicial, administrative, and law enforcement purposes: Consistent with applicable law, we may disclose health information about you for judicial, administrative, and law enforcement purposes.
Health oversight activities: We may disclose health information to a health oversight agency for activities authorized by law, such as audits, investigations, inspections, and licensure.
Threats to health or safety: We may use or disclose health information as allowed by law if we believe in good faith that it is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public, or for law enforcement authorities to identify or apprehend an individual involved in a crime.
Special government functions: We may disclose health information to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law, or for protective services to the President of the United States or certain other government officials. If you are a member of the military, we may disclose health information to military authorities under some circumstances. If you are an inmate of a jail, prison, or other correctional facility or in the custody of law enforcement personnel, we may disclose health information necessary to maintain your health and the health and safety of others.
Required or allowed by law: We will disclose medical information about you when required or allowed to do so by federal, state, or local law.
Electronic Health Information Exchange: Practice uses a third party to maintain our electronic medical records (EMR). Practice stores electronic health information about you in the EMR. Practice monitors who has access to your EMR.

When We Need Your Written Authorization
We will not use or disclose your health information without your written authorization, except as described in this notice. Additional circumstances that might require your written authorization are not common, but an example would be uses and disclosures for marketing purposes.

For More Information or to Report a Problem
If you have questions and would like additional information, you may contact Practice.

If you believe your privacy rights have been violated, you can send a complaint to the Director of Practice, or to the Secretary of Health and Human Services. There will be no retaliation for filing a complaint.

We may change or update our policies contained in this notice at any time and apply any policy revisions to all the protected health information we maintain. If/when we change our notice, we will post the new notice at the office of each practice location where it can be seen.


If you have any questions or concerns regarding your health information and records, please contact us.  Thank you.

Refund & Cancellation

The provider of services works with each client to discuss treatment options and their objectives, and to thoroughly review likely outcomes, benefits, and risks associated with each treatment. Once services are purchased, they will not be refunded.

Please be advised that cancellations made up to [12 hours] before a scheduled appointment will be processed without a penalty.

Cancellations made [12 hours] or less before an appointment will be subject to a charge of the $50 deposit made at the time of booking. This includes appointments where our service provider is unable to access the property, is turned away, or the client is a no-show or later than 15 minutes. .

If Duuuval Drips must cancel an appointment, a new appointment will be scheduled without penalty to the client, subject to availability.

All sales are FINAL

Terms & Conditions

Terms and Conditions

Last updated: March 22, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Country refers to: Florida, United States

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Duval Clinical Solutions LLC, 1323 3rd st s, jacksonville beach, fl 32250.

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the Terms and Conditions Generator.

Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

Website refers to Duuuval Drips, accessible from DuuuvalDrips.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

By email: DuuuvalDrips@gmail.com